Returns & Refunds Policy
At Eoolin, your satisfaction is important to us. If you experience any issue with your order, please contact our customer service team at support@eoolin.com. We will do our best to assist you.
Returns & Exchanges
We accept return or exchange requests within 14 days of delivery.
To be eligible for a return or exchange, the item must:
- Be unworn, unwashed, and unused
- Be in its original condition
- Have all original tags attached
- Be free from stains, makeup, perfume, deodorant marks, or other signs of wear
- Be returned with the original packaging whenever possible
Items that do not meet these conditions may not be eligible for a refund or exchange.
Please contact us at support@eoolin.com before returning any item. Returns sent without prior authorization may not be accepted.
Return Shipping
For returns due to personal reasons, including incorrect size selection, change of mind, or simply not liking the item, the customer is responsible for the return shipping cost.
If you received an incorrect, damaged, or defective item due to our error, please contact us and we will work with you to resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us at support@eoolin.com as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the affected area
- A photo of the product label or tag when applicable
Once we review the information, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 3–5 business days for us to process an approved refund. Depending on your bank, credit card company, or payment provider, additional time may be required for the refund to appear in your account.
Shipping charges are generally non-refundable unless the return is caused by a defective item, incorrect item, or another error on our part.
Exchanges
If you would like to exchange an item for another size or color, please contact us within 14 days of delivery.
Exchange requests are subject to product availability.
For exchanges requested due to size preference, color preference, or other personal reasons, the customer is responsible for return shipping costs.
If the exchange is required because we sent the wrong item or the item arrived defective or damaged, please contact us so we can assist you.
Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed, altered, or damaged after delivery
- Items with stains, odors, makeup, perfume, or other signs of use
- Items without their original tags
- Items marked as Final Sale
- Customized or personalized items, unless they arrive defective or incorrect
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at support@eoolin.com.
We will try our best to accommodate your request. However, once an order has entered processing or has already been shipped, we may not be able to cancel or modify it.
Shipping Delays or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at support@eoolin.com so we can investigate the shipment.
If an order cannot be shipped within the promised timeframe, or if a shipment is confirmed lost, we will work with you to provide an appropriate resolution in accordance with applicable requirements. Depending on the circumstances, this may include reshipment or a refund.
How to Start a Return
To request a return or exchange, please email:
Please include your order number and the reason for your return.
If your return is approved, we will provide you with the return address and return instructions.
Please do not return your package to the address shown on the original shipping label unless our customer service team specifically instructs you to do so.
Items returned without contacting us first may not be accepted.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us at:
Email: support@eoolin.com