Shipping Policy
At Eoolin, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding order processing, delivery times, shipping fees, and other important shipping details.
1. Order Processing
Orders are processed Monday through Friday, excluding public holidays.
Most orders are processed within 2 business days after the order is placed. Once processing is complete, the order will be prepared for shipment.
Orders are generally not processed or shipped on weekends or public holidays. Orders placed during these periods will begin processing on the next business day.
2. Shipping Destinations
We currently ship to the following destinations:
United States, United Kingdom, Canada, Australia, Austria, Norway, France, Germany, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Puerto Rico, Mexico, Cyprus, New Zealand, Singapore, Iceland, United Arab Emirates, Colombia, Malta, and Latvia.
Shipping availability may vary by product or destination. The available shipping options for your order will be displayed at checkout.
3. Estimated Delivery Time
Estimated delivery times after shipment are:
- United States, United Kingdom, Canada, and Australia: 10–18 business days
- Other eligible destinations: 15–20 business days
Please note that these delivery estimates do not include order processing time.
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, weather conditions, holidays, high-volume periods, local delivery conditions, or other circumstances outside our reasonable control.
4. Shipping Fees
Shipping fees generally range from US $5.99 to US $15.99, depending on the destination and shipping option available for your order.
We offer free standard shipping on orders over US $69. The final shipping charge, if applicable, will be displayed at checkout before payment.
5. Shipping Methods
We work with a variety of international and local shipping carriers. The carrier used for your order may vary depending on your destination, product availability, warehouse location, and the shipping service selected.
6. Order Tracking
Once your order has shipped, tracking information will be provided when available. Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.
If you have difficulty tracking your order, please contact us at support@eoolin.com .
7. Delivery Information
To help ensure successful delivery:
- Please make sure your shipping address, postal code, phone number, and other delivery details are complete and accurate.
- Incorrect or incomplete delivery information may result in delays or failed delivery attempts.
- Customs clearance procedures may affect delivery times for international shipments.
- Your package may be delivered by a local postal service or another designated delivery carrier.
- If no one is available to receive the package, the carrier may leave a delivery notice or provide instructions for redelivery or pickup.
8. Shipping Delays
Occasionally, shipments may take longer than expected due to circumstances outside our reasonable control.
If your package has not arrived within the estimated delivery timeframe, please contact us at support@eoolin.com so that we can review the tracking information and assist you.
9. Lost or Undeliverable Packages
If a shipment appears to be lost or cannot be delivered, please contact our customer service team. We will review the shipment information and work with the carrier when appropriate.
Additional information regarding lost packages, refunds, or reshipments can be found in our Return & Refund Policy.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Company: GAOZHISHENG TECHNOLOGY INC
Email: support@eoolin.com
Website: https://eoolin.com/
Registered Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States